SERVICE · MANAGED OPERATIONS
Your production doesn't sleep, neither does our on-call team
We run your production from Dakar, 24 hours a day, under a 99.9% SLA. Every month, you receive the availability report. You know what held up, and why.
Operations tie up your teams, your projects wait
Your engineers spend their days handling alerts. Projects move forward between incidents, when they move at all. And actual availability is not measured anywhere.
Managed operations lift that weight. A dedicated team takes on-call duty, holds the SLA and reports every month. Yours returns to what it alone can do.
Take over, operate, report
01
Scope takeover
We inventory your systems, write the operating procedures and connect the monitoring. At the end of this phase, every alert has an owner and every action has a procedure.
02
Operations under SLA
Our on-call team covers your production 24 hours a day, under a 99.9% SLA. Planned interventions stay within their maintenance window. You are notified before, not after.
03
Monthly report
Every month, you receive the availability report: measured rate, incidents, response times, actions taken. What we publish here is what we send you.
The contract says 99.9%, July 2026 says 99.97%
99.97%
MEASURED AVAILABILITY
0
LEVEL-1 INCIDENTS
11 min
AVG. TIME TO ACKNOWLEDGMENT
Figures from the availability report sent to our clients for July 2026; every intervention stayed within its window.
Hand over operations, take back your projects
Describe your production scope to us. We define the takeover, the SLA and the timeline together.